Refund policy

Cancelling your order: your 14 day right

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order without giving any reason.

- You have 14 days from the day you receive your order to tell us you are cancelling.
- Email hello@cellfie.club with your order number and a clear statement that you are cancelling.
- You then have a further 14 days to send the goods back to the address we provide.
- We refund within 14 days of receiving the goods back, or of you supplying proof of postage, whichever is first.

We refund the price paid plus our standard outbound delivery charge. If you selected a more expensive delivery option, we refund the standard rate only.

You pay return postage unless the item is faulty, damaged or incorrect. Use a tracked service and keep proof of postage. We are not responsible for returns lost in transit to us.

Goods should be returned in a condition consistent with reasonable inspection. Handling beyond that, including marks, scratches or wear from use, may result in a reduced refund reflecting the loss in value.

Faulty, damaged or incorrect items

Separate from the above, and covered by the Consumer Rights Act 2015. Email hello@cellfie.club with your order number and clear photos.

- Within 30 days of delivery you may reject the item for a full refund.
- After 30 days we will repair or replace. If that fails to resolve the issue you are entitled to a refund.
- We cover return postage on faulty, damaged or incorrect items.

Refunds

Refunds are issued to the original payment method. Your bank or card provider typically takes 3 to 5 working days to display the funds. We will email you when a refund has been issued.

Nothing in this policy affects your statutory rights.

Questions: hello@cellfie.club