Shipping
We ship across the UK and internationally. Delivery cost is calculated from your address and shown at checkout before you pay.
- UK standard: £2.99, free on orders over £35
- Europe: £4.99
- Rest of world: £4.99
Orders are dispatched within 2 to 3 working days. UK deliveries then typically arrive within 3 to 5 working days. You'll get a confirmation email with tracking where the service provides it.
Please check your delivery address before paying. If you spot a mistake, email hello@cellfie.club straight away. We'll do what we can, but once an order has been dispatched the address can't be changed.
International orders may attract customs fees, duties or import taxes on arrival. These are set by the destination country and are your responsibility, not ours.
Cancelling your order: your 14 day right
If you're in the UK or the EU you have a legal right to cancel under the Consumer Contracts Regulations 2013. You do not need a reason and nothing needs to be wrong with the case.
- You have 14 days from the day you receive your order to tell us you're cancelling.
- Email hello@cellfie.club with your order number and say you're cancelling. A clear statement is enough.
- You then have a further 14 days to send the goods back to the address we give you.
- We refund you within 14 days of receiving the goods back, or of you giving us proof of postage, whichever comes first.
We refund the price of the case plus the standard outbound delivery charge. If you chose a more expensive delivery option than our standard service, we refund the standard rate only.
Return postage is yours to pay unless the item is faulty, damaged or not what you ordered. Use a tracked service and keep your proof of postage. We can't be held responsible for parcels lost on the way back to us.
Cases returned under this right should be in a condition you could reasonably have inspected them in. Handling them beyond that, so scratches, marks or wear from actual use, means we may reduce your refund to reflect the loss in value.
Faulty, damaged or incorrect orders
This is separate from the cancellation right above and it's covered by the Consumer Rights Act 2015.
If your case arrives faulty, damaged or simply isn't what you ordered, email hello@cellfie.club with your order number and clear photos showing the problem.
- Within 30 days of delivery you can reject it for a full refund.
- After 30 days we'll repair or replace it. If that doesn't resolve it, you're entitled to a refund.
- We pay the return postage on anything faulty, damaged or incorrect.
Refunds
Approved refunds go back to your original payment method. Once we've processed it, your bank or card provider usually takes 3 to 5 working days to show the money, though some take longer.
We'll email you when the refund has been issued. If it hasn't landed after 10 working days, get in touch and we'll chase it.
How to start a return
Email hello@cellfie.club with:
- Your full name
- Your order number
- Whether you're cancelling, or the item is faulty
- Clear photos if it's damaged, faulty or incorrect
We'll reply with the return address and instructions. Please wait for that before posting anything back, so your return reaches the right place and gets logged against your order.
Questions
Email hello@cellfie.club. Nothing here affects your statutory rights.